|
| |
|
|
Home
: Support : Q&A
Q & A
Catagories
Getting Started
Email
FTP - FrontPage
Configuring FTP Software
Misc.
Billing
CGI - PHP & Databases
Support Ticket
Getting Started:
| How
do I access the web control panel? |
|
If your domain has not resolved to our server, you may
log into your control panel using the IP assigned to you when
your account was setup http://IP:2082
|
| How
do I create a new email account? |
You can set up as many email accounts as you require, up
to your maximum limit. Each one of these is in the standard email
formation of address@yourdomain.com.
To add an email account:
- Login to your web control panel at yourdomain.com/cpanel/
- Click on "Manage Accounts"
- Click on "Add Account" (located at
the bottom of the screen)
- Enter the first part of the email address and the
password for the account in Email and Password fields.
- Click on the "Create" button
- Done!
|
| Contact
support |
|
To help us assist you quickly, when you contact
WDPublications
Support please have a description of the problem along with
the following information:
- Problem domain name:
- Account username:
- Server name: (this is the name of the server your
domain is hosted in and can be found in your welcome letter)
- The full error message if any
IWeb Hosting Support
|
| How
do I remove the welcome page? |
|
Symptom: I have uploaded my files but
it seems like our welcome page always take over.
If our welcome page, index.htm, has not been replaced by
another index page, then anyone going to domainname.com will
still see the welcome page instead of some other home page.
You just need to delete the index.htm file
and your web page will load correctly.
|
|
Email:
| Email
usernames |
|
To avoid confusion with usernames,
please make note of the following:
- Your "default address"
is the root catch-all mailbox. It receives messages
heading to all addresses which aren't setup as
unique pop accounts within your domain. The
login for your default email address is the
same as the control panel login.
- All e-mail accounts created
through the control panel use the full
email address (username@domain.com)
as the user name for logging in. If your
e-mail program does not accept the @ symbol then try
replacing it with a % symbol or a + symbol.
|
|
|
| How
do I access the webmail interface? |
|
To access your emailbox from a web browser, point your
browser to http://domain.com/webmail/
Make sure to enter the username in the form of username@domain.com (or
the whole email address)
|
| Configuring
Microsoft Outlook Express |
|
- Open Outlook Express, go to Tools =>
Accounts.
- Click on the Mail tab.
- Click on the Add Button, click on Mail.
- A new window should pop up. Type in the name you want
to be displayed for your e-mail address. Click on the Next button.
- Type in your e-mail address. Click on the Next
button.
- Type mail.yourdomain.com in the Incoming mail text
box. Type mail.yourdomain.com in the Outgoing mail text box. Click on
the Next button.
- Type your email address in the username POP account
name text box. Type your password in the Password text box. Click on
the Next button.
- Click on the Finished button!
|
| Configuring
Microsoft Outlook |
|
- After loading Outlook, choose Tools => Services
- Click add, and choose Internet E-Mail. Click OK.
- In the General tab of the email Properties dialog
box, fill in your personal information.
- Click on the Servers tab, and fill in the server
information. The Outgoing Mail (SMTP): mail.yourdomain.com. The
incoming mail server: mail.yourdomain.com. Put in your mailbox
username in the account name field, and the password below. Click OK.
- Your new settings will not take effect until you
choose Exit and Log off on the File menu, and then restart Microsoft
Outlook.
|
| Configuring
Microsoft Outlook XP |
|
- From Tools, click E-mail
Accounts.
- From E-mail Accounts,
click to select Add a new e-mail account.
- Click Next.
- From Server Type,
click to select POP3.
- Click Next.
- From Internet E-mail
Settings (POP3), under User
Information, enter Your Name and
E-mail Address.
- Under Logon Information,
enter your User Name and Password.
The username is your email address.
- Under Server Information,
enter your Incoming mail server (POP3)
address (e.g., mail.yourdomain.com)
and Outgoing mail server (SMTP) address
(e.g., mail.yourdomain.com).
- Click Next.
- Click Finish.
|
| Configuring
Claris |
|
- After loading Claris, choose Setup --> Internet
Setup
- The SMTP server: mail.yourdomain.com
- Enter your domain name for 'Account Name'.
- Put your username and domain name in the Email
Account box
|
| Configuring
Eudora |
|
- Select Tools...Personalities.
- Right click the left-hand side of the screen. Select
'New'.
- The 'New Account Wizard' will appear. Type in a name
for this account and select 'Next>'.
- Select 'Create a brand new email account' and select
'Next>'.
- Type in your actual name (not your email address) and
select 'Next>'.
- Type in the email address you wish for people to send
email to (this can be an alias or a true POP box). Select 'Next>'.
- Type in the true user for this POP box (this is NOT
an alias). Select 'Next>'.
- Select 'POP' for type of incoming mail server. Then
type in your domain name in 'Incoming Mail Server' field. Select
'Next>'.
- Select 'Finish'.
- Right-click on the new personality created, and
select 'Modify'.
- In the 'SMTP Server' field, type mail.yourdomain.com,
Select 'OK', and you are ready to go!
|
| Configuring
Pegasus |
|
- Click on the File menu, and choose network
configuration.
- Enter mail.yourdomain.com in the POP Host field.
- In the Username field, enter in your Teleport user
name (The first part of your email address before the "@"
sign). If your address were user@yourdomain.com, you would enter in
user
- Enter your password in the Password field.
- SMTP host field: mail.yourdomain.com
- Press OK when you are finished.
Checking Mail
- Press the "World with two arrows" icon to
send and receive messages.
- Making a new message
- Enter the destination address in the To: field. The
destination address should take the form of someone@yourfriend.com.
- Enter the Subject in the Subject: field.
- Enter your message in the message field and press the
Send button.
NOTE: If it is set to que messages you will have to press the
send/receive button.
|
| Configuring
Netscape Mail |
|
- After loading Netscape Navigator, choose Options
--> Mail and News Preferences
- Click on Identity
- Add your personal information.
- Click on Servers.
- The SMTP server: mail.yourdomain.com
- Enter your domain name for "Incoming Mail (POP)
Server".
- Put your username in the POP user ID: box.
|
| Configuring
Netscape Communicator |
|
- After loading Netscape Composer, choose Edit ->
Preferences
- Click on Identity
- Add your personal information.
- Click on Mail Server.
- The SMTP server: mail.yourdomain.com
- Enter your domain name for "incoming mail
server".
- Put your username in the Mail server user name box.
|
| Configuring
Microsoft Internet Mail |
|
- After loading the Internet Mail program, choose Mail
--> Options
- Click on Server
- Add your personal information.
- Move to the box titled Servers.
- The SMTP server: mail.yourdomain.com
- Enter your domain name for Incoming Mail (POP3).
- Put your username in the POP3 account box.
|
| Can't
send out mail/SMTP problems |
|
Please check through the headers below for help on the
exact situation you are experiencing. Also, please be sure that your
domain is registered and resolving on our nameservers before you start
using the email services.
- Our SMTP servers are configured as secure relays.
This means that you cannot simply reference "mail.yourdomain.com"
as an Outgoing mailserver unless you successfully log in via one of
your pop3 accounts at "mail.yourdomain.com' before you try to
send. This is a mandatory setting to prevent spammers from using our
mailservers as havens for unsolicited email. If you are getting a
"relaying prohibited" or "disconnected by
administrator" error, it means that you haven't logged into the
pop3 server at your domain before you tried to send through the smtp
server at your domain. To send mail, you need to check for mail first.
- Make sure you configure your email program to use
SMTP AUTH. Instructions for Outlook Express users: Click on
Tools => Accounts => Select Your Account => Click on
Properties => Click on 'Servers Tab' => Place a check mark
beside 'My Server Requires Authentication' => Settings => Select
'Use Same Settings As Incoming Mail Server' => Ok => Ok =>
Close. Make sure you are using the username in the form of username@domain.com.
If you are using another email client, look around the email options,
there should be an option where you can authenticate for outgoing
email.
- In addition to this, you might not be able to send
regardless of if you check mail successfully. Some ISPs have it set so
that their users cannot use an outbound SMTP server to relay messages.
If this is the case, you just need to change the SMTP line (mail.domain.com)
to your ISP SMTP then you will be able to send out mails.
|
| Any
Username and Password Error |
|
The main cause for this is trying to access the e-mail
account with the wrong user / password.
If this is NOT your primary e-mail account, the username
is your whole email address, including the @domain.com part.
If all else fails, simply remove, and then recreate the
account with your mail control panel.
|
| I
just signed up and my domain is not up yet! What's going on? |
|
If you registered a new domain name, it takes from 24
to 48 hours for the domain to become active.
If you selected update name servers only in
the order form, make sure to visit your domain registrar then change
the name servers to those in your welcome letter. Your domain
will become functional 24 to 72 hours after you changed the name
servers.
|
FTP - FrontPage
| How
do I upload to a sub-domain? |
|
It's exactly the same as uploading to a regular domain.
If your subdmain is abcd.yourdomain.com
then you just need to upload all the files to inside
the abcd folder, which is located inside your public_html
folder.
Just like with regular domains, anything you upload via
ftp will take effect IMMEDIATELY. If you don't see the change, you
might need to empty your browser's cache or restart your computer.
|
| Where
do I put my files once I've connected via ftp? |
|
You should see the folder: public_html.
Send your files there.
Also, note that the first page you want to be shown when people
visit your site (for example, your homepage) should be called index.html,
all lowercase. Otherwise, when users
connect to yourdomain.com they will see a list of files, rather
than your default page.
|
|
| Publishing
with FrontPage |
|
If you'd like FrontPage extensions installed to your
account, please log onto your control panel => click on the Front
Page button then click on Install.
Please note you will not be able to use FP until after your domain is
resolved to our name servers.
Publishing a Web
After you have built your html documents and are ready to upload them to
our server:
- Open the web you've created on your PC using FP
Explorer.
- Choose File => Publish
- If your "Destination Web Server" doesn't
appear in the Publish window (it won't the first time you publish to
our server)
- CHOOSE "More Webs" and type the location of
the web to publish to. Hit return.
IMPORTANT: Use www.yourdomain.com as the Destination
Web Server to publish to our server.
Leave the "Destination Web Name" BLANK.
- You will be asked for your USERNAME and PASSWORD.
This is your domain's USERNAME and your FrontPage PASSWORD (which may
be different
than your regular telnet/ftp/POP password). If you're not sure what it
is or if you aren't allowed past this point, you'll need to contact us
for a new FP password.
You can watch the progression of the upload by looking at the bottom
left corner of FP Explorer.
Opening an Existing Web
- Open FP Explorer and choose File > Open Front Page
Web.
- You can now choose to open a previously created web
on your PC or your web on our server.
- Highlight the appropriate web or type in the web
address (www.yourdomain.com) and click OK.
- Enter your USERNAME and FP PASSWORD if required.
- Make modifications and recalculate links if needed.
(See FP help docs for info on when it's neccessary to recalculate
links.
|
| Server
Error. Cannot close file |
|
If when publishing your Frontpage web you get an error
similar to:
"Server Error: Cannot close file "service.cnf""
This indicates that your account has exceeded the storage limit. To
resolve this you will need to reduce the storage of your account below
the limit or upgrade your account to the next level with additional
storage.
|
| Getting
error - "Root Web Busy" |
|
FTP or telnet to your site and remove the "service.lck"
file in public_html/_vti_pvt. This usually happens when an Front
Page session is interrupted before completion.
|
| Getting
Error - "Front Page Extensions not Installed" |
|
We often see this error being reported even when the
extensions have been installed. If you get this error, please try
uninstall Front Page Extensions then reinstall them again.
NOTE: The extensions are easily corrupted. Please use only Front Page to
update your web site on the server, not FTP and FP at the same time.
|
| Server
timing out when publishing large sites. |
|
This difficulty arises when the uploading link times
out in the process of copying the web to our server. The only
suggestion Microsoft has offered so far is to break the main web into
a group of sub webs on your PC, then upload these individually.
|
| I
published but my web's not there! |
|
This will happen when the "Destination Web
Name" is filled in when publishing to our server.
This box should be left blank. If you put any other name in this box
it will create a subdirectory off of your root web and copy all of
your files into it. Your site will exist under a subdirectory instead
of at the top level /www where it should be.
|
| My
counter, bbs, guestbook, etc isn't working. |
|
These problems are
generally due to incorrect permissions on either the directory, file(s)
or cgi script(s) that are associated with them. Please don't change the
permissions of your files or directories unless you have a specific
reason for doing so and you know what effect it will have on your site.
|
| My
forms won't work through the Secure Server. |
|
The call to a cgi script using the Secure Server must not
be within a webbot. Use a normal cgi call in your html script for Secure
Server calls.
|
Configuring FTP Software:
| Configuring
WS_FTP |
|
- Launch your WS_FTP program. A panel titled Session
Profile will be displayed with the WS_FTP program window behind it.
- Click the New button and type a Profile name into the
Profile Name entry box at the top of the panel. This can be any name
you choose, "yourname.com" for example.
- Enter the appropriate information into the following
entry boxes:
Host Name/Address: yourdomain.com
Host Type: Automatic Detect
User ID: your User Name
Password: Enter your Password
Check the Save Password box if you wish.
Leave the other entry fields blank.
Click on "ok" to connect!
|
| Configuring
CuteFTP |
|
When CuteFTP is loaded the first time, a window will
appear. If the window doesn't appear, press the F4 function key.
Click on Personal FTP Sites and then click on "Add site"
Add the following to the FTP Site Edit window
- Your domain name in Host Address
- Username and password in the appropriate boxes
- Make sure Login type is Normal
- Do not add anything to the Initial Remote Directory Box
Done!
|
| Configuring
Adobe PageMill |
|
- After loading the Pagemill program, choose Site
Mapping Information
- Add your site name
- Enter your domain name
- Move to the box titled Authentication. Leave Remote
Folder Blank!
- Add your username.
- Add your password.
- Click on Save Password if you feel it is okay to have
your password remain in your local machine.
|
| Configuring
Claris Home Page |
|
- Enter your domain name for "Server Name".
- Add your case sensitive username and password.
- Leave Remote Directory blank.
|
| Configuring
HotMetal Pro |
|
- Put your site name in Site Name
- Enter your domain Host Name.
- Add your username and password.
Leave Path: blank!
|
| Configuring
Netscape Navigator |
|
- After loading Netscape Navigator Gold,
choose Options --> Editor Preferences
- Check both the Maintain Links and Keep
Images with document options
- Add the following to the Default Publishing
Location Section
- Enter your domain name in Publish to
- Type http://yourdomain.com in the Browse to box
- Click on Apply and then OK.
After editing your files, choose File --> Publish.
Click on "Use Default Location" to retrieve the
information stored in the Editor Preferences.
|
|
| Configuring
Netscape Composer |
|
To upload files with Netscape's
Composer use the publish button. In the Location field
type ftp://yourdomain.com/www/ this will place the
file into your webspace. Don't forget to include your
username and password.
If you wish to place the file in a sub-directory you
must first create that directory with the file
manager. Then the location would be ftp://yourdomain.com/www/subdirectory.
|
|
|
Misc:
| Server
Side Includes |
|
Server Side Includes (referred to hereafter as SSI) are special
directives you can include in your HTML code that cause the web server
to alter the file before sending it to the web browser. They can be used
to include a file, display the last modified time of the file (and other
variables), and also to run a cgi script.
SSI file extension .shtml
consist of an element, and one or more attributes and their values, in
the format:
<!--#element attribute=value -->
NOTE: After the final attribute value and before the ending --> there
should be a space. Often the command will work if no space is used
there, but it is given in the specifications and can occasionally cause
problems if not present, so you should remember to always add it.
The most common use for SSI is probably including a file within your
page. This could be used to have a common footer on every page, for
instance, while still being able to change it by altering a single file.
Including a file via SSI is done with:
<!--#include virtual="/filename.html" -->
The value of the "virtual" attribute is derived from the URL
needed to view the file under your domain name, minus the domain name
and "http://". For instance, if the file to be included is
located at
http://www.example.com/files/includes/first.txt, your call to include it
in other files under that domain would be:
<!--#include virtual="/files/includes/first.txt" -->
The method of determining the value of the "cgi" attribute is
the same as with included files.
SSI can also be used to output the last modification date of the file
the user requested. This is done by using the "echo" element
and the LAST_MODIFIED variable. The command would be:
<!--#echo var="LAST_MODIFIED" -->
Other variables that can be output in this fashion include DATE_LOCAL
(date in the local time zone, EST), DATE_GMT (date in Greenwich Mean
Time), DOCUMENT_NAME (the filename of the document), and DOCUMENT_URI
(the URL path of the document).
SSI also includes rudimentary support for "if-then-else"
loops, and several other elements that can be useful in certain
situations. Documentation on these may be found at the Apache web site
(link given below). We typically recommend the use of PHP for advanced
cases, though, as it is much more powerful and flexible.
|
| How
can I stream my Real Audio? |
|
First, add the following MIME types
AddType audio/x-pn-realaudio .ram
AddType audio/x-pn-realaudio .rm
Then create a meta file named filename.ram
with the following content:
http://yourdomain.com/musicdir/filename.rm
Your HTML code calls the .ram/metafile. Then the .ram is used to call up
the .rm/realmedia file. So for example, your HTML code would look
something like this:
<a href="http://yourdomain.com/musicdir/filename.ram">Click
here to listen to filename</a>
Resources:
http://service5.real.com/solutions/RAP00623.HTM
|
| Password
Protect Directories |
|
This feature can be accomplished in the CP by clicking
the Password Protection button.
- You will then be taken to your main web dir of your
site with a listing of the folders in it.
- Click the link to the folder you wish to protect or
click the folder itself to open that folder and navigate to a dir
under it.
- To protect the dir once you have clicked the link of
that dir, click the lock icon and give your area a name in the box
labeled "Pr
otected
Resource Name".
Next scroll down to the bottom of that page, there
you will find input boxes to enter the usernames and passwords of
users you wish to have access to that dir.
|
Billing:
| Your
billing date |
|
WDPublications
invoices
on the first of each contract month for all of our accounts. Upon
activation of service, your first month's premium will be prorated
base on date of service. Prorate is calculated from the date of
activation through the end of the current month plus your selected
billing cycle.
|
| Payment
methods |
WDPublications
accepts
payments via check, credit card, money order and wire transfer. Checks
must be paid in US dollars and issued from a US bank. Credit Cards
accepted are American Express, MasterCard, and Visa.
If you pay by credit card, we will automatically charge your account for
future payments based on the billing cycle you selected until the
account is terminated or until you notify us of a billing change
request.
If you choose to pay by check, you have up to 10 days
after the date of the invoice for us to receive payment. If mail from
your area takes a long time to be delivered, you may want to make
payment upon receipt of invoice to ensure no disruption of your
service. Checks should be mailed as follow:
WDPublications.Net
P.O.
Box 28
North
Manchester, IN 46962
|
| How
do I update my contact information? |
|
WDPublications
users
can view or change their account information easily and immediately at
any time through our
Client Billing System http://WDPublications.Net/billing/
|
| How
can I change my payment method? |
|
WDPublications
users
can change their payment method at anytime by sending an email to
billing@wdpublications.net
|
| I
am paying by credit card. What will appear in my credit card statements? |
|
Wood
Duck dba WDPublications
will appear in your credit card statements.
|
| Where
do I send my check/money order payments? |
|
Please make your check or money order payable to WDPublications.Net
then mail to
WDPublications.Net
P.O.
Box 28
North
Manchester, IN 46962
|
CGI - PHP & Databases:
| What
are the paths to Perl, Sendmail, etc...? |
|
Perl Path: #!/usr/bin/perl
Sendmail Path: /usr/sbin/sendmail
Date: /bin/date
Python: /usr/bin/python
Domain directory: /home/username/public_html/
Non web directory path: /home/username/
Cgi-bin path: /home/username/public_html/cgi-bin/
|
| Troubleshoot
CGI Problems |
|
Having trouble installing that script? Here are a few
guide lines:
1. Did You Set The Path To Perl Correctly?
Perl location: #!/usr/bin/perl
If you are wondering what the #! is before the location, that is the
"shebang line," or the line that notifies the server that the
file requires it to be run by Perl, and the location of Perl.
2. Did You Uncompress The File Properly?
After you download a script, if it was compressed in TAR mode, you will
have to uncompress it correctly. All Windows users should remember that
WinZip defaults at the option "Tar Smart CR/LF," under the
options/configuration/miscellaneous section. Disable this. When enabled,
it will uncompress incorrectly.
3. Be Careful When Editing Configuration Files
If a script requires you to edit your configuration files, be extremely
careful with what you do. Most people that experience installation
problems either uploaded in binary mode, or messed up the configuration
files.
Remember to follow the author's directions exactly, as even missing a
bracket will screw up the whole script. Insert your variables or
whatever you need to edit where told, and only there. The format should
also be kept the same.
4. Set Your File Permissions Correctly
All CGI programs require you to set their permissions correctly in order
to run properly. Therefore, they must be set at the permission
"755." This is the permission for an executable file.
Some files require different permissions. The author will state to you
what those permissions have to be. Visit here if you need instructions
on how to set permissions.
When All Else Fails
If you can't or don't know how to correct the errors, contact the author
of the script for help.
|
| File
Permissions |
|
The installation of a CGI script often requires a special
file permission; however, please note that the appropriate permissions
are set automatically upon upload to your cgi directory. However, in
some instances it may still be necessary to set a file or directory
permission.
Permissions are basically represented by a string with three sets of
three characters. The first three characters show the read, write, and
execute permissions for the owner; the next three characters show the
permissions for the group to which the owner belongs to; and finaly, the
last three set of characters show the access for everyone else.
For example, a file with the following permissions,
rwxr-xr-r
has read, write, and execute access to the owner; read access to
everybody else. r = Readable
w = writable
x = executable
- = no permission
- Make sure that you are connected to the internet.
- Run the WS-FTP program on your computer
- Connect to your domain name and go to the directory
with the file you want to change the permissions on
- Select the file or directory whose permissions you
want to change and right click on it
- From the pop up menu choose "chmod (UNIX)"
- When the "Remote file permissions window"
comes up, edit the permissions by checking or unchecking the boxes.
|
| How
do I create a MySQL database? |
|
- Login to your web control panel then click on the
"Manage MySQL" link
- Under "Users", enter a username and
password, click on "Add User"
- Enter your database name in the Db field and click on
"Add Db"
- Select a user from "User:", select a
database from "Db:" and click on "Add User to Db",
this will grant user the permissions to access the database.
|
| How
do I access the web control panel? |
|
If your domain has not resolved to our server, you may
log into your control panel using the IP assigned to you
when your account was setup http://IP:2082
|
| File
Manager |
You can use this file manager to access the files on
your account.
To change to a folder, click on the folder
name.
To bring up the file menu, click on a file
name. This menu will allow you to show a files contents,
delete it, edit it, change its permission, rename the file, copy it,
or move the file by clicking on the command you wish to activate.
This menu also brings up the trashcan. To remove a file from the
trashcan, simply click on its name. To empty the trash, click on the
trashcan icon.
|
| Mail
Manager |
|
Manage Accounts
This function allows you to add, and remove e-mail accounts on your
domain. You can also read mail, and change account passwords under this
menu.
Web Mail
Here you can access your web mail account. This is run through NeoMail,
or Uebimiau.
Default Address
This displays your default e-mail address. This is the address to which
all unrouted mail will be sent.
Auto-Responders
This feature allows you to automatically respond with a mail to anyone
who sends an e-mail to a certain account. This can be very helpful for
support department auto-responses, notifying people of an absence, and
more. To add an auto-responder, click Add AutoResponder and fill in your
account address, and the other information you desire to respond with.
Blockers
This feature will allow you to create a mail filter, which can filter
e-mails by address, subject, body, or header. You can filter out
unwanted mail easily with these filters. To add a filter, click Add
Filter, select the filter you want, and add the keyword or words.
Forwarders
Forwarders allow you to send all mail sent to one address to any other
address that your choose. To add a forwarder, click Add Forwarder, type
in your e-mail address, and then type in the address you wish to forward
the mail to.
Mailing Lists
With this function, you can add a mailing list to your account. This can
be very helpful when trying to reach many people with the same
information. To add a mailing list, click Add List, and add the list
name, and password.
Modify MX Entry
This function will alow you to create a DNS MX entry that points to your
domain. Make sure that this points to a FQDN (Fully Qualified Domain
Name) or Cpanel will not be able to manage the mail on your server.
|
|
|
